Frequently asked questions

To sign up:

• Go to Getuniversalgtv.com
• Tap Login  
• Tap Browse Products and select the desired package 
• Follow simple sign-up instructions!

Once we receive payment, you'll receive an email with your login credentials and how to set up the service on your devices

Payments are currently accepted by either credit/card or PayPal. If you don't have a PayPal account, one can be easily set up by going to www.PayPal.com and selecting "Create an Account". 

TV

1. TV Firestick 
2. Apple TV (4th Gen ONLY)

Mobile

1. Android
2. Apple

At this time the service cannot be accessed on a Roku device. You can, however, stream shows and movies on a Firestick. 

Absolutely! Once the individual has good internet connection and a device to view the service, they're good to go! 

As many as you would like! It is all dependent on the number of connections selected when you sign up. 

For instance, if you select Package 1 which comes with two connections, you will only be able to run the service on two devices simultaneously. Select the following link to see an illustration: https://bit.ly/3qqsl4A 

After payment is made, you will receive an email with your unique login credentials as well as installation instructions. 

Payment is deducted monthly on the date you signed up for the service.

Upwards of 50 mbps

 To cancel your subscription, follow these steps:

1. Log in to your PayPal account.
2. Select "Profile" near the top of the page.
3. Select "My Money".
4. Select "Update" in the "My Preapproved Payments" section.
5. Select "Cancel", "Cancel Automatic Billing", or "Cancel Subscription" and follow the instructions.

Learn more at PayPal: https://www.paypal.com/us/webapps/helpcenter/helphub/article/?articleID=FAQ2327

If your payments are captured by Square via credit/debit card, follow these steps: 

1. Go to any receipt you received from us

2. Scroll to the bottom and select the highlighted text cancel your subscription.

Click the link below and choose '2 Connection Add on'. Once payment is received you will be sent login credentials for those 2 connections.

https://getugtv.com/index.php?rp=/store/live-tv-subscription-packages

Click the link below and choose '4 Connection Add on'. Once payment is received you will be sent login credentials for those 4 connections

https://getugtv.com/index.php?rp=/store/live-tv-subscription-packages